Terms and Conditions of Use

Terms of Use

Please review the following terms/conditions of use of our Website (herein referred to as the "Site") By using the site, you agree to follow and be bound by these terms conditions concerning your use of the site. We may revise Terms of Use and our Privacy Policy at any time without notice.

Terms of Payment

  • We accept Visa, Mastercard and AMEX credit card payment
  • Payment can be processed online or by telephone at 250.475.6482.
  • Payment is collected on order, and at the latest, on the day of shipment.
  • Purchases made at any retail outlets or through one of our Distributor’s are subject to their payment policies and terms of conditions. Gentle Earth is not responsible for any of these third party policies or terms of payment.

Privacy Statement

You can be assured that we are committed to protecting your privacy – please review our privacy policy in more detail on the Privacy Notice page of our site.  

Use of Website Information

You may download, view, copy, and print documents and graphics incorporated in these documents (the 'Documents') from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commerical purposes; and (b) the Documents may not be modified or altered in any way. Except where your use constitutes 'fair use' under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, or distribute any information from this Website in whole or in part without the express and written authorization of Gentle Earth Products Ltd.

Sales Tax (Master Distributors and Business Members)

  • Sales taxes (Province or State/County, GST, HST, QST or PST) will be charged on all taxable transactions in accordance with all applicable laws.
  • The member agrees, in the event of his/her failure to pay Gentle Earth such tax, to hold Gentle Earth harmless and indemnify Gentle Earth from any claim, loss, assessment, or expense occasioned by such non-payment.
  • If any product is purchased on a sales tax exemption basis, (documentation of Tax exception needs to be provided) and is used in any manner which qualifies it as item, the member agrees to report and pay any tax due, including any penalties.
  • If there are any changes concerning tax exceptions, please contact our office as soon as possible so we can make the appropriate changes. 

Changes to Contact Information

Please advise our Customer Service team if you are moving, or would prefer to be contacted at alternate email or phone number - at any time.  Forward your change of address, phone number, email address or name changes to info@gentleearth.ca or review our contact details page for phone, fax and mail options. To ensure that you continue to receive news and information about Gentle Earth Products Ltd. (newsletters, specials, new products / services, etc.) we ask you to advise us of these changes at your earliest convenience.


If you have any questions or concerns about our terms and conditions, please contact us at info@gentleearth.ca or review our contact details page for phone, fax and mail options.

Thank you for choosing Gentle Earth!


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