Frequently Asked Questions
Below are the answers to the top questions. If your question is not addressed here, please contact our office at info@gentleearth.ca for more information.
Set-up / Acccount Access / Order Information
Shipping
Reselling Product / Retailers / Distributors
Customer Care / Contact Information
Set-up / Acccount Access / Order Information
How can I receive updates on specials and new products?
It is very simple. On the right hand column of the website, there is a box that says “ Sign up for updates, specials and news.” Just enter in your email address and press “Go.” You will receive any updates on new products and special offers in the future. Thank you for your interest!!
How do I create a new account with Gentle Earth?
If this is your first visit and you’d like to place an order, we recommend taking a couple seconds to create an account for a personalized shopping experience with us. On the right hand column, select “Log In.” You will see that an email address and password needs to be entered. After you have set up your account, this is how you will access it. For your first login, you will need to register with Gentle Earth. Click on the “Not a Member” link and you will be taken to the registration page. You can place an order without signing up for an account with Gentle Earth.
Do I have an existing account? Am I already registered?
If you have made purchases at the Gentle Earth Online Boutique previously or were an ETM member, then you are a returning customer. You are already registered with us and you can simply log in using your email address and password.
How do I log in?
You must type in your e-mail address and password to log in. Keep in mind that all passwords are case-sensitive, please enter them as shown. If you were a previous member of Gentle Earth and this is your first log in. Your temporary password was sent to you. Once you log on with the temporary password you will be asked to change it to something only you will know and remember. Call or email (info@gentleearth.ca) our office if you have any problems.
My password doesn’t work.
Oh no!! Don’t get too worried, there is an easy solution. Under the log in screen, you will see a “Forgot Password” link. Click the link and you will be asked to enter your email address. A password will be sent to you so you can log on again.
How do I order?
Simply select the products you wish to purchase and click “Add to Cart.” You will find products by browsing though the main categories, and sub categories to see the product lists. Once you add a product to the cart you can change the quantity and update your cart for pricing. After you have added a product to your cart you can proceed to “checkout” or “continue shopping” by selecting the appropriate button. At any time you can click on the “View Cart” option on the right column of the website to return and review your cart and the items you have already selected. Once you are finished shopping and are happy with the quantities for each item, select “Checkout” and you will be taken through the order process to complete your order and ensure shipments are sent to the correct address.
Shipping
Where do you ship to?
We only ship to Canada and the United States.
How do you ship?
We ship via Canada Post. Expedited, Xpresspost and International Purolator are the shipping services we use.
How much is shipping?
Shipping is dependent on weight and destination. We ship from our Victoria warehouse and most parcels vary between $8 and $20 dollars. Additional costs are associated with speedier delivery services.
Reselling Product / Retailers / Distributors
I want to resell the product? Can I distribute Gentle Earth Products? Can I get better pricing?
Yes, you can. We are always happy when someone loves our product and also wants to sell it. If you are serious about selling Gentle Earth products please email info@gentleearth.ca for more information on how to become a Gentle Earth distributor. Distributor prices are only available to distributors and we can give you further information on the eligibility requirements, procedures and terms and conditions. We have product manuals, training and marketing materials available to help get you started.
Am I still eligible for member/IR/distributor prices?
Yes you are. As a previous Gentle Earth member/distributor or ETM customer, your prices will be displayed as soon as you log on. There is no list or tabs with the member and retail prices. Before you log on, only retail prices will be displayed.
How do I become a retailer?
Please email info@gentleearth.ca for more information on how to become a retailer. Any details concerning your retail location and your specific interest in our particular products is much appreciated. Retail prices are only available to retailers. Please email info@gentleearthproducts for eligibility requirements, terms and conditions.
Customer Care
Where are you located?
We are located at 975 Alston Street, Victoria BC V9A 3S5
What are your hours of operation?
We are open from 9:00 am to 5:30 pm Pacific Standard Time from Monday to Friday. Our French bilingual customer service desk is available from 8:30 am to 4:00 pm Pacific Standard Time from Monday to Wednesday.
How do I contact you?
Email: info@gentleearth.ca
Telephone: 250.475.6482
Toll Free: 800.729.5716
Fax: 866.235.3085
By Mail: 975B Alston Street, Victoria BC Canada V9A 3S5
Where can I pick up Gentle Earth Products?
Retail locations below carry Gentle Earth products.
British Columbia
Victoria
Gentle Earth Products Ltd.
975B Alston Street
250-475-6482
Victoria
Mister Sweeper Vacuums
3561 Ravine Way
250-475-3454
Duncan
Mister Sweeper Vacuums
#2-380 Trunk Road
250-748-1962
Saskatchewan
Saskatoon
Speedy Vacuums and Repairs
1515 Idylwyld Dr. North
306-244-2336
Ontario
Etobicoke
Clean Earth
1 The Kingsway
416-723-7107
More Questions
If you have any other questions, please do not hesitate to contact us.
