Frequently Asked Questions

Below are the answers to the top questions. If your question is not addressed here, please contact our office at info@gentleearth.ca for more information.

Set-up / Acccount Access / Order Information
Reselling Product / Retailers / Distributors
Customer Care / Contact Information

Set-up / Acccount Access / Order Information

How can I receive updates on specials and new products?
It is very simple. On the right hand column of the website, there is a box that says “ Sign up for updates, specials and news.” Just enter in your email address and press “Go.” You will receive any updates on new products and special offers in the future. Thank you for your interest!!

How do I create a new account with Gentle Earth?
If this is your first visit and you’d like to place an order, we recommend taking a couple of seconds to create an account for a personalized shopping experience with us. On the right hand column, select “Log In.” You will see that an email address and password needs to be entered. After you have set up your account, this is how you will access it. For your first login, you will need to register with Gentle Earth. Click on the “Not a Member” link and you will be taken to the registration page. You can also place an order without signing up for an account with Gentle Earth.

Do I have an existing account? Am I already registered?
If you have made purchases at the Gentle Earth Online Boutique previously or were an ETM member, then you are a returning customer. You are already registered with us and you can simply log in using your email address and password.

How do I log in?
You must type in your e-mail address and password to log in. Keep in mind that all passwords are case-sensitive, please enter them as shown. If you were a previous member of Gentle Earth and this is your first log in. Your temporary password was sent to you. Once you log on with the temporary password you will be asked to change it to something only you will know and remember. Call or email (info@gentleearth.ca) our office if you have any problems.

My password doesn’t work.
Oh no!! Don’t get too worried, there is an easy solution. Under the log in screen, you will see a “Forgot Password” link. Click the link and you will be asked to enter your email address. A password will be sent to you so you can log in again.

How do I order?
Simply select the products you wish to purchase and click “Add to Cart.” You will find products by browsing though the main categories, and sub categories to see the product lists. Once you add a product to the cart you can change the quantity and update your cart for pricing. After you have added a product to your cart you can proceed to “checkout” or “continue shopping” by selecting the appropriate button. At any time you can click on the “View Cart” option on the right column of the website to return and review your cart and the items you have already selected. Once you are finished shopping and are happy with the quantities for each item, select “Checkout” and you will be taken through the order process to complete your order and ensure shipments are sent to the correct address.


Where do you ship to?
We only ship to Canada and the United States.

How do you ship?
We ship via Canada Post. Expedited, Xpresspost and International Purolator are the shipping services we use.

How much is shipping?
Shipping is dependent on weight and destination. We ship from our Victoria warehouse and most parcels vary between $8 and $20 dollars. Additional costs are associated with speedier delivery services.

Do you offer free shipping on larger orders?

Yes!  FREE SHIPPING is available on orders of: $100 - within Victoria, $250 - within British Columbia and $450 - within Canada.

Reselling Product / Retailers / Distributors

I want to resell the product? Can I distribute Gentle Earth Products? Can I get better pricing?
Yes, you can. We are always happy when someone loves our products and also wants to sell them. If you are considering becoming a Gentle Earth distributor, please email info@gentleearth.ca for more information and we will set it up for you. Distributor prices are only available to distributors and we can give you further information on the eligibility requirements, procedures and terms and conditions. We have product manuals, training and marketing materials available to help get you started.

Am I still eligible for member/IR/distributor prices?
Yes you are. As a previous Gentle Earth member/distributor or ETM customer, your prices will be displayed as soon as you log in. There are no list or tabs with member and retail prices displayed. Before you log in, only retail prices will be displayed.

How do I become a retailer?
Please email info@gentleearth.ca for more information on how to become a retailer. Any details concerning your retail location and your specific interest in our particular products is much appreciated. Retail prices are only available to retailers. Please email info@gentleearthproducts for eligibility requirements, terms and conditions.

Customer Care

Where are you located?
We are located at #15 - 850 Shawnigan-Mill Bay Road, Mill Bay, BC - V0R 2P2

What are your hours of operation?
We are open from 9:00 am to 5:30 pm Pacific Standard Time from Monday to Saturday. Our French bilingual customer service desk is available from 9:00 am to 5:00 pm Pacific Standard Time, on Monday and Friday.

How do I contact you?

Email: info@gentleearth.ca
Telephone: 250.475.6482
Toll Free: 800.729.5716
Fax: 866.235.3085
By Mail: #15 - 850 Shawnigan-Mill Bay Road, Mill Bay, BC - V0R 2P2

Where can I pick up Gentle Earth Products?
The retail locations below carry Gentle Earth products.

British Columbia:

Mister Sweeper Vacuums

3561 Ravine Way

250-475-6482 or 250-475-3454

Market On Millstream

2401 Millstream Rd


Hemp & Co.

1102 Government Street


422 Craigflower Road

Lifestyles Market

2950 Douglas Street

Ingredients Health Food

2031 Store Street



Lifestyles Select

9769 Fifth Street

250 656 2326

Mister Sweeper Vacuums
#2-380 Trunk Road

Speedy Vacuums and Repairs
1515 Idylwyld Dr. North

Clean Earth
1 The Kingsway

More Questions?
If you have any other questions or comments, we welcome your contact and feedback anytime!


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