Need any help? Call customer services on 1 800 729 5716.
Email Customer Care
Please email us at: customerservice@gentleearth.ca
Shipping Information
Orders made over the weekend will be processed on the following Monday (excluding stat holidays). Typically orders are dispatched within 2 working days from date of receipt, if there will be a significant delay in your order we will notify you using the information you have provided to us during your order process.
For more about our shipping policy please click below
Shipping policy
Returns & Exchange
If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. If the product is returned as unwanted, when we receive the product, we will refund the value of the purchased the product, but not the original freight.
Please email customerservice@gentleearth.ca
For our full returns policy including requirements please click below
Returns policy
FAQs
Please email any questions you may have to: customerservice@gentleearth.ca
